Technical Support
Frequently Asked Questions
You will find answers to our most common questions on equipment operation and maintenance below.
If you still have any questions, please send a request to support@ekra.ru and we will get back to you.
To connect to ED7-type IED, follow the guideline
To connect to ED2-type IED, follow the video tutorials
Watch EKRA ED2. Operation 1. IED communication settings with PC
To read an event list (from the event recorder) from ED7-type IEDs, follow the guideline
Download guideline (version 2.14)
To read an event list (from the event recorder) from ED2-type IEDs, watch the video tutorial
Watch EKRA ED2. Operation 3. Viewing measurements, status of inputs, outputs and logic
For free installation and update of the EKRASMS software package, please refer to the technical support section of ED7 series IEDs
To install and update the EKRASMS-SP software package free of charge, please click this link
If you have any questions, please send a request to support@ekra.ru
and we will get back to you
Contact us
Region: all supply countries
Department Manager: Mikhail G. Alekseev
Address: 3 Yakovlev prospect, Cheboksary, Chuvashia — Chuvash Republic, 428020, Russia
Phone: +7 (8352) 220-113
E-mail: support@ekra.ru
Region: Kazakhstan, Kyrgyzstan, Tajikistan, Mongolia
CEO: Amirbek N. Yelamanov
Address: Office 302, n.p. 3, 404/67 Seifullin Av., Almatinsky District, Almaty, 050050, Republic of Kazakhstan
Phone: +7 (701) 798-94-01
Region: Georgia, Iran, Armenia, Lebanon, Syria, Iraq
CEO: Karen P. Abramyan
Address: 34 Amaranotsain Str., Dzorakhbyur Village, Kotaik Region, 2224, Armenia
Phone: +374 (060) 50-07-79
Region: Uzbekistan, Turkmenistan, Afghanistan
CEO: Gairat S. Daniyarov
Address: Tashkent, Uzbekistan
Phone: +998 (90) 187 02 43